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A Partnership Focused on AI-driven Customer Experience

Date: 01 May 2024
Category: Portfolio news
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Anywhere365 aims to empower voice and digital dialogues for organizations worldwide and reduce unnecessary dialogues by providing seamless omnichannel communications and ensuring that no matter the channel, the context and history of the dialogue are always at the user's fingertips.

Founded in 2011 and with now over 250+employees, Anywhere365 is trusted by 2,000+ enterprise customers globally. 

Since its initial investment in December 2019, Bregal Milestone has worked alongside Founder Gjis Geurts and his management team to accelerate the company’s growth and international expansion as well as enhance its product offering and strengthen the leadership team. Since 2019, Bregal Milestone has supported Anywere365 in completing four add-on acquisitions, with the latest one being Deepdesk (February 2024), an AI Assistant technology provider for customer support. Deepdesk’s proprietary AI capabilities and models perfectly integrate with theAnywhere365 platform and will enable strong co-development opportunities, resulting in a superior value proposition for Anywhere365’s customers, which include Rabobank, Mazda, NHS, Emirates, KPMG, Deloitte, Credit Suisse, Aldi and Vodafone.

The partnership with Anywhere365 has also resulted in great recognition. Anywhere365 is the world’s first certified Microsoft Teams Contact Center and was more recently recognized by ISG as a CCaaS Product Challenger for the Microsoft Ecosystem. Further, Anywhere365 is Microsoft’s 2023 Partner of the Year for the Netherlands.

Gijs Geurts, Founder of Anywhere365, and Cyrus Shey, Co-Founder and Managing Partner at Bregal Milestone, share how we have partnered to grow Anywhere365’s geographic footprint and product offering.

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Transcript

00:00:00:00 -00:00:30:12

Anywhere 365 is a company helping businesses to implement enterprise data management, including contact centres, so there are a lot of communication channels inside companies like customers and internal and I.T. services, etc. and we would like to optimize the communications effectiveness and the productivity into each company. With the vision of Anywhere 365, we would like to change the world a little bit, so we would like to help the companies to reduce the amount of unnecessary dialogues.

00:00:30:12 - 00:01:00:08

Speaker 2 Bregal Milestone is a technology growth private equity firm focused on partnering with founders and entrepreneurs and helping them scale their businesses and take them to the next level. We initially came across Anywhere 365 in December of 2019, and had identified the company through the Beehive, our proprietary software. We then developed a relationship with the founder Gijs Geurts and came to him with a thesis about how we could help him grow.

00:01:00:10 - 00:01:29:14

The growth of Anywhere365 has it's been amazing. And I think that's the with the step of Bregal’s insights to support our growth. We have a broader geographic footprint. We have a much deeper go to market through over 300 different partners across systems, integrators, consultants and telcos. I think by selecting Bregal Milestone inside my story, because we continued together, I think it was the best choice so far in my decisions that I made for Anywhere 365.

00:01:29:19 - 00:02:11:13

We’ve been able to prioritize what's important for us, which is really our customers building a great product, having loyal employees who feel passionate about the company, who feel like they're building something great, and ultimately, we want to create durable value. If I recommend Bregal Milestone to another founder, a CEO, yes, definitely. Working with Bregal has helped us the way that we are become one of the most important vendors of the dialogue management systems. They understand our vision, the mission and our work with them. I think we are a great team together.

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