Cyber security
Ensuring data privacy and cyber security are well managed with strong processes in place, including having extensive subject-matter expertise throughout the corporate hierarchy.
Its solutions streamline the remittance cycle by automating workflows, enabling digital information exchange, and embedding payments across the value chain.
Financial profile: At the time of investment, the company generated more than $35 million in revenue run-rate, growing rapidly with strong FCF conversion as a Rule of 60+ SaaS business.
Payer and Provider retention: The company has a resilient model, demonstrated by 95% gross retention on claims volume.
Large proprietary data repository: With every patient visit, DentalXChange builds on top of an expansive trove of data, providing unique insights to provide payers and providers alike, spanning over 40 million annual claim-related events.
Paul Kaiser
Chief Executive Officer - DentalXChange
As of December 2021
DentalXChange has continued its track record of resilient growth despite macro volatility, and we have been impressed with the speed by which the company has implemented good ESG practices.
Highlights include:
DentalXChange is the first company to integrate priority ESG actions into the Growth Factors Alpha Growth Plan (Sagemount’s value creation plan) in the first 100 days after investment. ESG value creation is integrated into the exit readiness lever of value creation.
The company implemented good governance practices, including an employee handbook outlining compliance protocols for employee conduct. It also introduced an online advertising and marketing content review process to comply with the CAN-SPAM Act[[1]].
Plus, it rolled out an anonymous whistleblower hotline for employees to raise concerns, and implemented annual anti-harassment and anti-discrimination training for all employees.
The company has been HITRUST[[2]] certified since 2019, and conducts Health Insurance Portability and Accountability Act (HIPAA) assessments and SOC 1 audits regularly. In 2021, the company increased business continuity insurance coverage to $10 million, and it conducts internal and external mock incidence-response and penetration tests.
In business continuity insurance coverage
DentalXChange has submitted science- based targets, and is the first Bregal Sagemount Fund III company to do so. As part of its decarbonisation plan, it procured renewable-electricity certificates from the Bonneville Environmental Foundation for its 2021 emissions, and is shifting its current plan to procure green electricity directly from the grid, from Southern California Edison.
tCO2e/million US dollars
Compared with 35% in high tech sector[[3]]
Net Promoter score
Explore funding through the Sustainable Development Fund to work with dental providers in offering dental services to underserved communities in US semi-urban areas.
Bregal Responsible Investment Report 2021-22
Read the full case study and find out how we championed a responsible investment approach in our 2021-22 report.
We collaborate with our portfolio companies to help them improve ESG performance.