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The company operates a unique service with its own distribution centres and last-mile delivery stations.
Product: An ecosystem designed to offer the best delivery experience and to be more efficient than competitors.
Market: First mover advantage in e-commerce markets cemented by global customers like Amazon and Zara (Inditex).
Operations: Efficient operations with a proven track record of scaling, creating a unique position in the market as the EU’s largest scheduled deliveries operator (consumers can select a specific delivery window).
Fernando Benito Galobart
Chief Executive Officer - Paack
Primarily energy consumption (including servers and buildings) and business travel
Focusing on the health and well-being of the large and growing employee base
Working to reduce total vehicle emissions
2021 was an important year for Paack. In addition to an incredible company growth rate of 3.5x annually, it also accomplished some of its most important ESG goals. These include:
To reduce its carbon footprint in 2021, Paack focused on increasing zero-emission deliveries and set a target of improving its first-time delivery success rate to 94%.
In Birmingham, Liverpool and Manchester, the team accomplished 100% zero-emission deliveries, and helped set up 220 charging stations to provide energy for its vehicle fleet into the future. Its first-time delivery success rate was a strong 96%, leading to a best-in-class consumer rating of 4.8/5.
In Birmingham, Liverpool & Manchester
Paack became the first UK logistics business to sign the United Nations pledge for carbon neutrality – Climate Neutral Now.
The company also established a goal of obtaining more of its energy from renewable sources during 2021. In addition to accomplishing this, it is currently investigating a project to purchase batteries for its warehouses so it can store renewably generated energy during the day for use at night.
Paack started 2021 with the ambition of ensuring that all its facilities achieve the highest safety standards, to guarantee the health and well-being of its employees. To support this, the team successfully rolled out health and safety e-learning modules to all employees.
The company also implemented internal and external audits to ensure compliance with key health and safety programmes. As a next step, it plans to broaden these audits to include transportation fleet partners.
Paack’s ambition doesn’t stop inside the business – it also wants to improve the communities where it works.
Grant to Banc dels Aliments
That’s why in 2021, together with the Bregal Helps Initiative, the team arranged a €100,000 grant to Banc dels Aliments, a charity in Catalonia that recovers food surpluses and donates them to people living in poverty. By combining the grant with Paack’s logistics expertise, the company was able to deliver 79,942 meals to families living with food insecurity.
Compared to 10,687 tCO2 in 2020
In office & distribution centres
Compared to 0.9% in 2020[[1]]
Paack’s logistics form the majority of its carbon emissions. By switching to zero-emissions vehicles, optimising routes and reducing the number of delivery attempts, the company can decrease emissions by last-mile deliveries. It alsoaims to eliminate CO2 emissions generated by delivery vehicles by further reducing the number of delivery attempts by 2022, and moving fully to zero-emissions alternatives by 2023.
Paack operates several large warehouses, and by installing solar panels on their roofs, it could substantially reduce its greenhouse-gas emissions and therefore its carbon footprint.
Paack values outsourced employees (drivers) in its business. Implementing a lean management culture, providing adequate health and safety training, and following up on external risk assessments and health and safety reports, will help to further improve employee well-being.
Bregal Responsible Investment Report 2022
Read the full case study and find out how we championed a responsible investment approach in our 2022 report.
We collaborate with our portfolio companies to help them improve ESG performance.
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